Our Success Stories
Discover how we've helped businesses across industries transform their operations and achieve remarkable results.
Children's Hospital Los Angeles
The Challenge
Children's Hospital Los Angeles needed a HIPAA-compliant call center solution to handle patient scheduling, appointment reminders, and follow-up care coordination. Their existing system was unable to scale with increasing patient volume while maintaining strict compliance requirements.
Our Solution
We implemented a comprehensive HIPAA-compliant call center solution with specialized agent training, secure communication channels, and integrated scheduling systems. Our team worked closely with hospital staff to ensure seamless integration with existing healthcare systems.
Ongoing Partnership
We continue to provide ongoing support and have expanded our services to include telehealth coordination and insurance verification processes.
The Results
- Reduced appointment no-show rates by 35%
- Improved patient satisfaction scores by 28%
- Enabled 24/7 scheduling and support
- Maintained 100% HIPAA compliance
- Reduced administrative burden on medical staff
"Next Digit's HIPAA-compliant solution has transformed our patient scheduling process. Their agents understand the sensitivity of healthcare communications and provide exceptional service to our patients and their families."
Mentor Financial
The Challenge
Mentor Financial needed to improve their customer acquisition process for small business loans. They were experiencing high call abandonment rates and struggling to efficiently qualify leads, resulting in lost opportunities and inefficient use of their loan specialists' time.
Our Solution
We implemented a dedicated call center team with specialized training in financial services and small business lending. Our agents were equipped to pre-qualify applicants, explain loan options, and guide business owners through the application process, only transferring fully qualified leads to Mentor Financial's loan specialists.
Ongoing Partnership
Our partnership continues to evolve as we help Mentor Financial scale their operations and expand into new markets, providing ongoing call center support and lead qualification services.
The Results
- Reduced call abandonment rates by 45%
- Increased qualified loan applications by 30%
- Improved customer satisfaction scores by 25%
- Shortened average application processing time by 40%
- Enabled 24/7 initial application support
"Next Digit has revolutionized our customer acquisition process. Their team's deep understanding of financial services and ability to effectively communicate with small business owners has been exceptional. They don't just answer calls – they build relationships that convert to funded loans. Since partnering with Next Digit, we've seen dramatic improvements in our conversion rates and customer satisfaction. They've become an invaluable extension of our team."
Lender Reviews
The Challenge
Lender Reviews needed to efficiently handle a high volume of inbound calls from potential mortgage customers while properly qualifying leads before transferring them to mortgage specialists. Their existing process was resulting in wasted time for specialists and a poor customer experience.
Our Solution
We implemented a dedicated call center team with specialized training in mortgage products and qualification criteria. Our agents were equipped to pre-screen callers, collect necessary information, and only transfer qualified leads to mortgage specialists.
Ongoing Partnership
We continue to provide ongoing call center support, expanding our services to include outbound follow-up calls and customer satisfaction surveys.
The Results
- Increased qualified lead transfer rate by 42%
- Reduced mortgage specialist time spent on non-qualified leads by 65%
- Improved customer satisfaction scores by 38%
- Enabled 24/7 initial inquiry support
- Increased overall conversion rates by 27%
"Next Digit transformed our lead qualification process. Their agents understand our mortgage products and can effectively communicate with potential customers. The quality of leads we now receive has dramatically improved our conversion rates."
Rebate Realty
The Challenge
Rebate Realty was struggling to efficiently handle incoming leads and schedule property viewings. Their agents were spending too much time on administrative tasks rather than closing deals, and many potential clients were falling through the cracks.
Our Solution
We developed a specialized real estate call center solution that included lead qualification, appointment setting, and follow-up services. Our team was trained in real estate terminology and local market knowledge to effectively communicate with potential buyers and sellers.
Ongoing Partnership
Our partnership has expanded to include additional services such as post-closing follow-up, client satisfaction surveys, and referral program management.
The Results
- Increased appointment setting rate by 47%
- Freed up 15+ hours per week for each real estate agent
- Reduced lead response time from hours to minutes
- Improved lead conversion rate by 32%
- Enabled 24/7 lead capture and initial qualification
"Working with Next Digit has completely transformed our business. Their team handles all our incoming leads professionally and schedules qualified appointments directly into our agents' calendars. Our agents can now focus on what they do best - showing properties and closing deals."
The Aroma Garden
The Challenge
The Aroma Garden, an international essential oils e-commerce company, was experiencing rapid growth but struggling to provide consistent customer support across multiple languages and time zones. Order processing delays and communication issues were affecting customer satisfaction.
Our Solution
We implemented a multilingual customer support team proficient in English, Spanish, and Mandarin to cover their primary markets. Our solution included order processing, product information support, and returns management, all integrated with their e-commerce platform.
Ongoing Partnership
We continue to support The Aroma Garden's growth, adding additional language capabilities and expanding our services to include social media customer engagement.
The Results
- Reduced customer support response time by 68%
- Increased customer satisfaction scores by 45%
- Enabled 24/7 support across multiple time zones
- Decreased order processing errors by 52%
- Supported 300% business growth without service disruption
"Next Digit's multilingual team has been instrumental in our international expansion. Their agents provide exceptional customer service in multiple languages, and their integration with our e-commerce platform has streamlined our entire order process."
Velantro Cloud Platform
The Challenge
Velantro was experiencing rapid customer growth but struggling to provide timely technical support and onboarding for their cloud communications platform. Technical issues were not being resolved quickly enough, affecting customer satisfaction and retention.
Our Solution
We implemented a specialized technical support team with extensive training on Velantro's platform. Our agents were equipped to handle everything from basic troubleshooting to complex configuration issues, as well as providing comprehensive onboarding for new customers.
Ongoing Partnership
Our partnership continues to evolve, with our team now also handling proactive customer success check-ins and feature adoption guidance.
The Results
- Reduced average support ticket resolution time by 56%
- Improved customer retention rate by 23%
- Enabled 24/7 technical support coverage
- Decreased onboarding time for new customers by 40%
- Maintained 98% customer satisfaction rating
"Next Digit's technical support team has become an extension of our company. Their agents understand our platform inside and out, and provide exceptional support to our customers. They've played a crucial role in our growth and customer satisfaction."